Last updated: July 2026
Because digital products are delivered instantly and can be copied upon receipt, all sales are final. However, we provide refunds in specific situations (below).
| Situation | Refund | How to request |
|---|---|---|
| Product not delivered (email never arrived, download link broken) | Full refund | Email support@palace97.com within 14 days with your order reference |
| Product is defective (file is corrupted or key doesn't work) | Full refund | Email support@palace97.com within 14 days with proof of the issue |
| Product significantly not as described | Full refund | Email support@palace97.com within 14 days with explanation |
| Duplicate charge (charged twice for the same product) | Full refund | Email support@palace97.com — we'll identify and refund automatically |
| Situation | Why |
|---|---|
| You changed your mind after receiving a working product | Digital products can't be "returned" — you already have the data |
| You bought the wrong product | Read product descriptions carefully before purchasing |
| The product works but doesn't meet your expectations | Contact us first — we may help or offer guidance |
| You lost your license key after delivery | We can re-send it via order lookup, but no refund |
| A third-party service connected to a purchased product changed its terms | We don't control third-party services |
| You request a refund after 14 days | Beyond our refund window (except for legal requirements) |
Email support@palace97.com with:
We respond within 3 business days. If approved, the refund is processed to your original payment method within 5–10 business days (card) or the equivalent for cryptocurrency payments.
Please contact us before initiating a chargeback with your bank or card issuer. We resolve most issues within 3 business days. Initiating a fraudulent chargeback may result in being blocked from future purchases.
If you are an EU consumer, you have rights under EU consumer protection law. For digital content, the right of withdrawal may be limited once delivery has begun (the product has been sent to you). However, EU consumer rights regarding defective products and misrepresentation still apply.
Refund questions? Email support@palace97.com.